Masonic Center for Youth & Families Partners with Qualifacts to Modernize Behavioral Health Operations

California nonprofit selects InSync EHR and Revenue Cycle Management Services to streamline intake, clinical, billing, and administrative workflows.

Nashville, Tenn. & Union City, Calif., Nov. 10, 2026 (GLOBE NEWSWIRE) -- Qualifacts, a leading technology partner for behavioral health and human services organizations, specializing in AI-powered electronic health record (EHR) and data solutions, today announced a new partnership with Masonic Center for Youth & Families (MCYAF), a California nonprofit providing individual and family therapy and counseling services across community, school-based, Medicare, commercial insurance, and sliding-scale programs.

MCYAF selected Qualifacts’ InSync Growth Advanced and Revenue Cycle Management Services+ (RCMS+) solutions to modernize its technology infrastructure and connect intake, clinical documentation, billing, eligibility, patient engagement, and reporting within a behavioral health-focused platform.

A Need for a More Connected System

MCYAF previously relied on a customized CRM environment alongside external billing resources, and separate eligibility and authorization workflows. As operational complexity increased, the organization identified opportunities to reduce manual processes, improve intake, strengthen revenue cycle operations, and simplify the experience for clinicians and staff.

Intake was a particularly important priority. MCYAF also sought to streamline intake by connecting registration, consent, scheduling, and clinical documentation within a single workflow.

“We’re excited to partner with Qualifacts as we modernize our systems and bring more of our workflows together,” said Nicole O’Connor, Executive Director of Masonic Center for Youth & Families. “Our goal is to simplify the experience for our clinicians and staff while building the infrastructure we need to support our programs well into the future.”

Why Qualifacts’ InSync

Key capabilities influencing the decision included:

• Digital intake and patient engagement to reduce duplicate entry
• Integrated RCMS+ to support eligibility, claims, denials, and revenue cycle workflows
• Authorization management to improve visibility and reduce manual tracking
• Configurable behavioral health documentation and supervision workflows
• Qualifacts iQ Clinical Documentation to support AI-powered documentation quality and consistency and clinician efficiency
• Interoperability and compliance capabilities to support long-term readiness

Building a Foundation for the Future

The partnership will provide MCYAF with an integrated platform designed specifically for behavioral health and human services, supporting its organizational goals as it continues to grow.

“Organizations like Masonic Center for Youth & Families need technology that connects clinical, operational, and financial workflows without adding complexity,” said Josh Schoeller, Chief Executive Officer of Qualifacts. “We're proud to support MCYAF with a platform purpose-built for behavioral health that helps improve efficiency, strengthen revenue cycle performance, and support the organization's long-term mission.”

 

ABOUT MASONIC CENTER FOR YOUTH & FAMILIES

Masonic Center for Youth & Families (MCYAF) is a California nonprofit behavioral health organization providing individual and family therapy and counseling services. The organization supports clients through community, school-based, Medicare, commercial insurance, sliding-scale, and other behavioral health programs. MCYAF operates as part of Masonic Homes of California and is headquartered in Union City, California.

For more information, visit mcyaf.org.

 

ABOUT QUALIFACTS

Qualifacts is the leading behavioral health technology partner, specializing in AI-powered electronic health record (EHR) software and data solutions. Putting the health of individuals first, our award-winning solutions enable behavioral health providers to spend more time on what matters most: delivering superior care that drives better outcomes. Qualifacts is more than a provider of innovative technology—we’re partners in care, working alongside organizations of all sizes nationwide to simplify the lives of behavioral health providers. We simplify clinical workflows and ensure compliance, while strengthening client-provider relationships. Today, we serve more than 2,700 organizations across all 50 states, including 33% of the nation’s Certified Community Behavioral Health Centers (CCBHCs), supporting both non-profit and for-profit organizations in delivering superior behavioral healthcare.

Tristan Galvan
Qualifacts
tristan.galvan@qualifacts.com